The banking industry has experienced huge shifts in the past decade. Regulatory norms have caused an ever increasing compliance burden on banks. Customer experience has become the main differentiator in the banking landscape. In order to build loyalty and maintain profitability banks need to offer an engaging and seamless user experience to their customers. This translates to the need for increased IT agility.
Issues like addressing regulatory changes, mergers and acquisitions, as well as becoming more effective and efficient is critical to help overcome continued revenue and margin pressure.
- Inconsistent view of the customer.
- Silos of information
- Inconsistent data
- Por channel communication
- Complex processes that cultivate the millions of individual customer relationships across multiple channels with increasing volumes of data.
- Gaining a ‘360-degree’ view of the customer, which are the foundation for a better customer experience and a way to be more proactive in meeting their needs
- Deepen existing and future customer relationships with differentiated capabilities to grow market share.
The current banking issues and drivers demand transformation from top to bottom in three different domains of the business:
- Transform the business to align it with its strategic goals, strengths, and marketplace
- Transform its processes to align its services and capabilities with the new transformed business model
- Transform the IT infrastructure to an optimized operating environment that can support the new services and capability models
- Account Opening
- Corporate Payments
- Loan Origination
- Mortgage Refinancing
- Dynamic Product Offering